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Instant Access Support

We’re sorry you’re having trouble! Let’s get you into the home!

How to use the Offerpad App

Get started

Download the Offerpad App via iTunes or Play Store.

Click the Get Started link at the bottom of the page. This will take you to a list of markets. Select your market. Don’t worry, you can always change it later.

Allow access to your current location while you are using the app so we can present nearby properties and allow you to enter, on demand, our Instant Access enabled homes.

Create an account

Input your:
  • First name
  • Last name
  • Phone number
  • Email address
  • Password

*Please note that the password must be at least 6 characters including a number, an upper-case letter and symbol.

If you are an agent, select I’m an agent and input your MLS Agent ID. This will ensure that we can associate you to the transaction.

After your account is created, you will be prompted to confirm your email. Your email must be confirmed before you can use Instant Access via the app.

Access our properties

All Instant Access enabled properties within 5 miles will show up on the home tab with a grey Instant Access button. To enter an Instant Access enabled property, you must be within 1/2 mile. Once you are at the home, the Instant Access button will turn orange. Press the orange button and you will receive a code to enter the home. Just input the code into the lock, along with any symbols, and the door will unlock. Easy!

General FAQs

Texting FAQs

App FAQs