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Questions about selling

If we’ve missed something, simply let us know. We’re here to help.

General

Where is Offerpad currently buying homes at?

Offerpad is currently buying homes in the following metro areas:

  • Phoenix, AZ
  • Tucson, AZ
  • Birmingham, AL
  • Jacksonville, FL
  • Orlando, FL
  • Tampa, FL
  • Atlanta, GA
  • Las Vegas, NV
  • Charlotte, NC (including neighboring parts of South Carolina)
  • Raleigh, NC
  • Austin, TX
  • Dallas-Fort Worth, TX
  • Houston, TX
  • San Antonio, TX
  • Denver, CO
  • Nashville, TN
  • Indianapolis, IN

What types of properties does Offerpad purchase?

  • Single family residential homes, including condos and townhomes
  • Homes built after 1960
  • Homes with a value of no more than $1 million (depending upon market)
  • Homes on lot sizes of no greater than one acre

Do you purchase homes in age-restricted communities?

Yes, we do. Typically, our maximum purchase price for homes in age-restricted communities is $325,000.

Do you purchase homes in gated communities?

Yes.

Are there any types of homes that you won’t purchase?

  • Homes outside of our service areas
  • Homes that are manufactured, pre-fabricated, or mobile
  • Homes where the seller does not have clear ownership (no double escrow)
  • Homes that are not vacant as of the closing date (or Extended Stay, as applicable). No leasebacks after closing are permitted.
  • Homes that have significant foundation, structural or other condition issues

Can I still sell to Offerpad if my home is listed with an agent?

Yes. Even though you don’t need an agent to sell your home to Offerpad, if you’re already working with an agent or your home is currently listed, we will work with your agent directly. Simply have your agent submit your request for an offer on your behalf or submit your home with your agent’s information and we’ll take it from there.

Can I trade-in my home to Offerpad?

Yes. Because few homeowners have the financial capability to own two homes at the same time, Offerpad helps you time the purchase of your new home with the sale of your existing home to us. The transactions happen back-to-back and reduce the stress that you might otherwise experience. You can speak with one of our Solutions Advisors to learn more.

How do the improvements that I made to my house affect the offer?

Improvements (or renovations) to your home are an important factor in how we determine the value of your home and our purchase offer, so it is important you tell us about them in your offer request. Photos of your improvements also help; you can upload them when making an offer request or send them via email to [email protected]; please make sure that you include your home’s address in your email.

How fast will I receive my offer?

Offerpad typically provides you with an offer within 24-hours after you submit your request. However, if you don’t initially submit photos, we’ll wait 24-hours to finish our offer and give you more time to send us photos. If you are unable to upload or send photos, simply send us an email at [email protected] and we will move forward without them.

Should I provide photos?

Yes! Our offers are not computer generated or based solely upon our powerful algorithm. Our team of real estate experts evaluates every property carefully and photos help them to have a more accurate understanding of your home’s condition, features and overall value.

My property is leased and occupied by tenants—I can’t get photos.

We understand. Simply email our Customer Success Team and we’ll move forward without photos. Remember, though, that the tenants have to move out by closing, or we can’t buy your home.

Will you still make an offer without photos?

Yes, photos are usually optional. However, there are some cases where photos are required. Reasons we might require photos can include age of home, lack of comparable properties, or because we don’t feel that we can get a true idea of the value your home without photos. If we determine that photos are required, you’ll receive an email from our team.

Does my offer expire?

Yes. Home values will often change based upon market activity, competition and other factors. Our offers will usually expire in four days from the date of the offer. However, Offerpad is happy to provide you with an updated offer, just click on the Renew button at the top of your expired offer. Please be aware that our renewed offer price may be unchanged, higher or lower than your original offer depending upon current market conditions. In rare instances, we may conclude that we are unable to renew an offer.

How long does the selling process take with Offerpad?

With Offerpad, you have the freedom to pick your own closing date, from a few days to as far out as 90 days after accepting an Offerpad EXPRESS cash offer.

Below are the minimum timeframes to close by state:

  • Arizona
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Alabama
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • California
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Colorado
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Florida
    All homes: 15 business days
  • North Carolina/South Carolina
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Georgia
    All homes: 15 business days
  • Nevada
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Tennessee
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Texas
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days

    Please note:
    For all Texas markets, if the seller is not able to provide a property survey, please add 7-10 business days
  • For all markets: If you need a closing date withing 15 days, you must make your home available for our inspection within the first three days of signing the contract—otherwise we will be unable to accommodate your request.

What happens to my house after I sell to Offerpad?

Depending upon the condition, we will typically perform light renovations on the home to get it market-ready. These items may include upgrading appliances, painting, putting in new carpet or maybe even upgrading countertops. We’ll install for sale signs, hold open houses, send out flyers, take care of listing paperwork, talk to agents, wait for and negotiate with a buyer, work with the appraiser, worry about buyer financing falling through, pay holding costs, utilities and association dues. In short, once we’ve bought your house, we take on the costs, risks, hassles, and headaches associated with selling a home.

Is my information secure?

Offerpad provides our customers with the convenience of signing documents electronically with two of the leading electronic signature providers, DocuSign and HelloSign. You can learn about their specific technologies by visiting https://www.hellosign.com/trust/security/encryption and https://www.docusign.com/how-it-works/security. Additionally, you should know that Offerpad, LLC does not collect or store any sensitive information. The security of your information throughout the entire process is part of our promise of a better experience with Offerpad. For more information, please view our privacy policy.

Offerpad does not sell or share your information.

Pricing

How is the offer price for my home determined?

Your home is carefully evaluated by a team of real estate experts who specialize in your market. Using their knowledge, combined with Offerpad’s proprietary evaluation and predictive market analysis technologies, Offerpad is able to provide our customers with data-driven and competitive offers.

Are there other transaction costs that I should consider?

Sellers are responsible for certain closing costs—just like any traditional sale. These fees may include title insurance, escrow fees, HOA transfers fees, taxes, document transfers and other customary fees. These fees differ based on market and can range from 1% to 3% of purchase price. The Offerpad team is always willing to help you work with the title company or attorney’s office handling the transaction to get an estimate of your net proceeds.

How does my offer price compare to values on sites like Zillow?

The home values found on sites like Zillow, Trulia, Realtor.com, and Redfin, are determined by the site’s individual computer-generated algorithms. Those values are limited by the data that is available to them through public record. They look at the market’s history; not where it’s going.

While our offer is not intended to be an appraisal of any kind, it is a real and actionable offer and is based on careful analysis by our team of real estate experts. We take time to evaluate and understand your home’s unique features and condition in the context of the market’s inventory and future supply.

What are the costs associated with selling to Offerpad?

Offerpad charges a service fee between 4%–7%. Offerpad allows you to skip the hassles of listing your home; however, once we buy and list your home, we’ll need to pay all the normal transaction costs that come with selling a home—including a commission to a buyer’s agent (3%), concessions to buyer, holding costs, maintenance fees, taxes and other costs to list and market the home.

How does selling to Offerpad compare to selling traditionally?

Selling to Offerpad is a competitive alternative to costs typically associated with listing your home on the traditional market. Our average service fee is typically 5%, as compared with the 6% most sellers will pay in commissions to list their home with an agent. View our comparison of a sale to Offerpad compared to a traditional listing.

Does Offerpad negotiate on their offer price?

The team works hard to make sure that our initial offer is fair and a competitive market price. However, if you feel that we’ve missed something about your home that affects our offer – we want to know. Please feel free to contact your Offerpad Solutions Advisor and we’ll be happy to re-evaluate your property.

Accepting our offer

How do I accept an offer?

You officially accept our offer by signing the purchase agreement. Once Offerpad, you (and any other sellers) sign the agreement, we are officially under contract.

How do I sign the purchase agreement?

Offerpad makes it easy to sign your documents online using one of our two electronic signature providers, DocuSign and HelloSign.

What if I don’t know the date I would like to close?

That’s ok. You can simply select the closest date to your best guess. We will send you an addendum to adjust the closing date when you’ve got your final closing date determined.

About the inspection

Does Offerpad look at my home in-person?

Yes. Offerpad will perform a free, on-site inspection of your home within 15 days of the signed agreement. The purpose the appointment is to verify the specifications of your home, its condition, and identify repairs that will need to be addressed prior to close.

Who will be inspecting my home?

Either an Offerpad team member or licensed property inspector (or both) will perform the inspection. If specialists are needed, we will partner with licensed contractors to provide additional insight and expertise and work with you to coordinate the scheduling of all property inspections.

What areas of my house are you looking at?

Offerpad will need access to your entire home during our inspection. When your inspection is scheduled, we will provide you with a guide that will help you prepare for the inspection and provide you with an overview of the most common items we evaluate during the inspection process.

What happens if the inspection finds repairs are needed?

If our inspection reveals needed repairs, you’ll have the following options:

  • Provide Offerpad with a credit. Due to our volume and in-house resources, we’re able to keep required repair credits to a low and reasonable price point. To move forward with this option, you would sign an addendum to the contract. This solution means no money out of pocket, or work done by you. This is the most popular option by our sellers.
  • Make the repairs before closing. You can hire a licensed contractor to make all the required repairs before closing. Offerpad will provide you a list of required repairs, and it would be up to you to ensure all items are completed to current building codes. Offerpad will need proof of the work being completed, contractor name and license number, before and after pictures, receipts, and visible approval by Offerpad during the final walk-through.
  • Decline to make any requested repairs or issue a credit. Offerpad can then choose to cancel the contract or may determine that it still wants to move forward with the purchase of the home. If Offerpad elects to cancel the contract, there is no penalty to either party. Keep in mind, these repairs will most likely have to be addressed regardless if you sell to us or try to sell traditionally. A traditional buyer will typically want these same issues fixed (or credited) before they agree to purchase your home.

In some circumstances, the repairs required on a home may be significant and require substantial funds to complete or special expertise to manage. In these cases, rather than add unnecessary stress to our customers, we will offer the option of a credit only.

How does the final walk-through work?

Offerpad typically performs our final walk-through of the home after you’ve moved out of your home. The walk-through is to confirm that all personal property has been removed and that the home’s condition hasn’t changed since we went under contract. For closing to occur as scheduled, it is critical that the property be clear of personal belongings and trash. Additionally, the property must transfer to Offerpad in the same condition as it was when we entered into contract, including landscaping and pool maintenance. If you elected to perform repairs through a licensed contractor, then the Offerpad representative will confirm that the repairs have been made. This is a short appointment and should take no longer than 30 minutes to complete; if you can’t attend the final walk-through, that’s no problem.

About Closing

How quickly can I close?

With Offerpad, you have the freedom to pick your own closing date, from a few days to as far out as 90 days after accepting an Offerpad EXPRESS cash offer.

Below are the minimum timeframes to close by state:
  • Arizona
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Alabama
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Colorado
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Florida
    All homes: 15 business days
  • North Carolina/South Carolina
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Georgia
    All homes: 15 business days
  • Nevada
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Tennessee
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days
  • Texas
    Homes with no HOA: 8 business days
    Homes in an HOA: 11 business days

    Please note: If the seller is unable to provide a property survey, please add 7 - 10 business days
  • All markets: If you need a closing date within 15 days, you must make your home available for our inspection within the first three days of sigining the contract—otherwise we will be unable to accommodate your request.

I need a specific closing date to work with the purchase of my new home.

We are happy to work with you with a closing date up to 90 days from your signed contract date. As your closing date approaches, if you need the date adjusted, please let your Transaction Manager know and we will send you an addendum to your purchase contract. If you find that you need a closing date beyond 90 days, we may be able to work with you on a case-by-case basis.

What company does Offerpad use for title and closing services?

When Offerpad purchases a home, we use First American Title in all markets except Alabama, Georgia, North Carolina and South Carolina. In Alabama, we work with Statewide Title Services. In Georgia, we work with the law firm of McMichael & Gray and In North Carolina and South Carolina, we work with the law firm of Hankin & Pack.


The above companies ensure title is legitimate and then issues title insurance for the property. In addition, they maintain the escrow account for the transaction and handle the funds for the transaction, including the earnest money deposit from Offerpad, payoffs to mortgage companies, HOA dues and any other transaction funds.

Can I change my closing date once I am under contract?

Yes, we can adjust your closing date at any point throughout the selling process. You have up to 90 days to close on the sale of your home to Offerpad and we are able to adjust this date within this period to your schedule.

Can I stay in my home after it closes?

Yes! With our Extended Stay program, you can stay in your home for up to 3 days after closing and avoid the rush and hassle of having to close and move in one day. Combined with our Free Local Move, Offerpad can help relieve much of the stress associated with selling and moving.

How can I take advantage of your Extended Stay program?

To take advantage of any of Offerpad's Extended Stay options, speak with your Offerpad representative to learn what the best option is for you. Offerpad's standard 3-Day Extended Stay is free. A refundable security deposit applies. Click here for all the details and advantages of our Extended Stay program or talk to your Offerpad representative to learn more.

How does my mortgage get paid off?

The title company or attorney office handling the transaction will send the final payoff payment to your lender, the remaining funds (less closing costs) will be wired to your bank account.

When do we sign the closing documents?

The title company or attorney’s office handling the transaction will schedule a convenient time for you to sign the closing documents. Typically, the closing takes place at the title company or attorney’s office although you may also request a mobile notary come to you. The date this happens is called the closing date or close of escrow. On your closing date, the sale is recorded on public record and the funds are distributed. The timing of this varies depending upon the state you live in and the time of day you sign your documents.

About Moving

When do I need to move out of my house?

The home must be clear of all personal belongings and trash at least 24 hours prior to closing. Additionally, the property must transfer to Offerpad in the same condition as it was when we entered into contract, including landscaping and pool maintenance. Offerpad will verify the condition of the home prior to closing. If the house is not clear of personal belongings and/or trash or the property is not in the same condition as when we went under contract, your closing may be delayed.

What appliances can I take when I move?

This varies from state to state, and the typical practices are outlined below:

  • Arizona: Washer, dryer and refrigerator
  • Alabama: Washer, dryer and refrigerator
  • California: Washer, dryer and refrigerator
  • Florida: Washer and dryer
  • Georgia: Washer, dryer and refrigerator
  • Nevada: Washer, dryer and refrigerator
  • North Carolina: Washer, dryer and refrigerator
  • South Carolina: Washer, dryer and refrigerator
  • Texas: Washer and dryer

Please note: In certain instances, Offerpad may request in our purchase agreement you to include the refrigerator, even though this may not be customary.

Is the Free Local Move available in all markets?

Yes—the free local move is available everywhere Offerpad operates. However, the availability of additional moving services varies between markets. Please check with your Transaction Manager to see what is available in your state.

Are there limits on the free move?

Your new home must be within 50 miles of the property Offerpad is purchasing. Home size is limited to 2,800 square feet and a maximum of 13,000 pounds is allowed. If your home is larger, or your possessions exceed the weight limit, then you will be responsible for the difference in cost and you will be billed by the moving company directly. If your new home is outside of the 50-mile radius, please speak with your Closing Coordinator to learn more about your options. Full details can be found here.

What do I need to leave in my home when I leave?

You will need to leave any built-in appliances, keys, remotes and any other items that belong with the home. Built-in appliances include, but are not limited to: your dishwasher, built-in microwave, stove, oven, cooktops, ice machines, trash compactors, water softeners, built-in refrigerators, R/O systems, window treatments, central vacuum and hoses, garage door openers and remotes, pool equipment, built-in BBQs, built-in fire pits, ceiling fans and light fixtures, pool fencing, pool cleaning systems, exterior landscape lighting, and built-in speakers.