Offerpad is committed to protecting and respecting your privacy.
As used in this Privacy Policy, the terms “Offerpad,” “we” and “us” refer to Offerpad, LLC, Offerpad Mortgage, LLC, and its subsidiaries and affiliates.
This Privacy Policy describes how we collect, use, protect and share information about you, as an individual, that we obtain when you access and use our Platform (defined below), including when you request an offer, sell us your home, buy a home from us, use our other real estate-related services, participate in contests or promotions, or submit questions or feedback. This Privacy Policy also applies to information that we obtain when you communicate or interact with us outside of the Platform, including by e-mail, telephone, texts, and otherwise. This Privacy Policy is intended to comply with applicable data privacy laws including the California Consumer Privacy Act (“CCPA”), Nevada Online Privacy Act, and the Gramm-Leach-Bliley Act.
For purposes of this Privacy Policy, the term “Website” refers to the website currently located at www.offerpad.com, and any and all other websites owned or operated by Offerpad, through which access to Offerpad’s real estate-related services is available, including all features, functionality, tools and content of those websites and services. Likewise, “App” refers to any downloadable application (including, a mobile application) owned or operated by Offerpad, through which you have access to request an offer and/or conduct a real estate transaction with Offerpad, including all features, functionality, tools and content available on or through each such application. Additionally, “Social Media Sites” refers to any social media sites owned or operated by Offerpad, through which access to Offerpad’s real estate-related services is available, including all features, functionality, tools and content of those social media sites and services. The Website, App, and Social Media Sites will be referred to herein collectively as the “Platform.”
Please read this Privacy Policy carefully to understand how we will treat your information before you access or use our Platform or communicate with us outside of the Platform. (Although, we may provide additional notice and choice options within the Platform itself.)
BY ACCESSING OR USING OUR PLATFORM OR COMMUNICATING WITH US OUTSIDE OF THE PLATFORM, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, WHICH MAY BE UPDATED AND AMENDED FROM TIME TO TIME. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU MUST NOT ACCESS OR USE OUR PLATFORM OR COMMUNICATE WITH US.
Please click on the sections below to learn more about our Privacy Policy:
We will treat this information as “Personally Identifiable Information.” Additionally, we will treat any non-publically available information collected in connection with providing a financial product or service such as a mortgage loan as Nonpublic Personal Information (“NPI”). Other data derived from your use of the Platform is treated as “Non-Personally Identifiable Information,” unless it is combined with Personally Identifiable Information, or unless otherwise required by applicable law. We will treat as Personally Identifiable Information any Non-Personally Identifiable Information that is combined with Personally Identifiable Information.
We collect and store information that you provide directly to us, including when you request an offer, register for an account, provide us your location, upload or otherwise submit photos, make an offer, update your e-mail preferences, respond to a survey or provide other feedback about the Platform or contact us with questions or comments.
We may also collect information about you when you request to receive text messages from us (for example, when you sign up for instant access to your chosen properties). You may opt in to receive such updates and offers by providing your mobile telephone number through the Platform.
We will not ask for or request sensitive information such as government identifiers, medical information, or financial information, except in connection with requests for offers or purchase or sale transactions. Please do not provide this type of information to us unless specifically requested.
We also collect and store certain technical information when you access, browse and use our Platform. This technical information helps us operate and provide our Platform to you, and includes standard information about interactions and system capabilities.
We also may collect information using cookies and web beacons. (See Cookies & Web Beacons below.)
Data obtained through the short code program will not be shared with any third-parties for their marketing reasons or purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may supplement the technical information we collect from you with information collected by third parties. Such third parties may include service providers or advertising partners that help us understand the users who access and use our Platform and services and provide better services to those users. To the extent that access to the Platform is made available by any of our partners or affiliates through its/their owned or operated website(s), the applicable partner or affiliate may share information with us that they have collected from or about you in connection with such access.
On occasion, we may combine or compare data from other third-party sources with information that you have, or your company (if applicable) has, provided, or that we have otherwise collected. This may include demographic and navigation data, credit check information and additional information about you from a credit bureau, as permitted by law.
We may also collect and compile contact information from other sources in order to contact you if we think you, or the company you represent (if applicable), would be interested in our Platform or services.
Third parties that are unaffiliated with us may also collect information about you, including tracking your browsing history, when you use our Platform. Such third parties may collect information about your online activities over time and across different websites or online services. We do not have control over these third-party collection practices and advise you to adjust the settings of your browsers or install plug-ins and add-ins if you wish to minimize these third-party collections.
We may use any information that we collect in order to:
In addition to the uses listed above, we may use your information, including Personally Identifiable Information, in order to:
In addition, we may use your information as described in any notice provided at the time you provide the information, and for any other purpose for which you may provide consent.
We may use technical information and Non-Personally Identifiable Information to:
We may also combine technical information or non-Personally Identifiable Information about your use of our Platform and services with similar information that we obtain from other users to use in an aggregate or anonymous manner for similar purposes.
We may disclose information, including Personally Identifiable Information to:
We may also disclose your Personally Identifiable Information:
In addition to the above, we may share non-Personally Identifiable Information, aggregate or anonymous data:
In the event that we receive a request from a governmental entity to provide it with your Personally Identifiable Information, we will take reasonable attempts to notify you of such request, to the extent reasonably possible and legally permissible.
We do not sell your information. Further, we do not permit these third parties to use any Personally Identifiable Information we share for any purpose other than (i) as described in this Privacy Policy, and (ii) to comply with their own legal requirements. You have the right to opt-out of the sharing of your NPI with entities not affiliated with Offerpad by emailing us at privacy@offerpad.com and instructing us not to share your NPI with unaffiliated entities.
We offer you certain choices in connection with the information we collect from you.
You may have the opportunity to receive certain communications from us related to our Platform. If you provide us with your e-mail address in order to receive communications, you can opt out of marketing e-mails at any time by following the instructions at the bottom of our e-mails and adjusting your e-mail preferences. Please note that certain e-mails may be necessary for the operation of our Platform. You will continue to receive these e-mails, if appropriate, even if you unsubscribe from our optional communications.
If you wish to minimize information collected by cookie or beacon, you can adjust the settings of your browsers to notify you when you receive a cookie, which lets you choose whether or not to accept it. You can also set your browser to automatically reject any cookies. You may also be able to install plug-ins and add-ins that serve similar functions. However, please be aware that some features and services on our Platform may not work properly if we are not able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
You may have the opportunity to receive certain information, updates and/or offers from us via text communications. If you provide us with your mobile number in order to receive such communications, you can opt out of receiving text messages at any time by texting STOP.
We value the accuracy of the information we have about you. To review or correct your Personally Identifiable Information, please contact us at privacy@offerpad.com.
The security of your information is important to Offerpad, and we have established administrative, technical and physical safeguards designed to protect Personally Identifiable Information against loss, alteration, unauthorized access, theft, misuse or disclosure. Unfortunately, no system can guarantee complete security of your information. As a result, Offerpad cannot ensure or warrant your information, including your Personally Identifiable Information, is completely secure from unauthorized third parties. Thus, your use of the Platform and communication with us is at your own risk.
You are responsible for protecting your password and for the security of information that you transmit to us over the internet.
If you have reason to believe that your interaction with the Platform is no longer secure (for example, if you feel that the security of your username or password has been compromised), you must immediately notify us of the problem by contacting us.
Our Platform is directed to and is intended for use by persons who are 18 years of age or older. We do not knowingly collect information from children under 18. If you are under 18 years of age, you are not permitted to submit any personally identifiable information to us, including your name, address or e-mail address. If we discover that we have collected any personally identifiable information from a child under the age of 18, we will remove that information from our database as soon as possible. By submitting any personally identifiable information to us, you represent and warrant that you are 18 years of age or older.
Our Platform may contain links to third party websites and services, including those of our partners and advertisers. Please note that these websites and services may have their own privacy policies. This Privacy Policy applies to the Offerpad Platform only. We do not accept any responsibility or liability for the privacy policies or practices of any third parties. If you chose to access any websites or services linked from our Platform, please check the applicable policies before you use or submit any personal data to such website or service.
The Platform is operated and hosted within the United States and is not intended for use outside of the United States. If you are accessing our Platform from other jurisdictions, please be advised that any personal information you provide to us is being transferred to the United States. By using our Platform, you consent to that transfer and to the use of your personal information in accordance with this Privacy Policy. You also agree to abide by applicable federal, state and local law concerning your use of the Platform and your agreements with us. Any persons accessing our Platform from any jurisdiction with laws or regulations applicable to the Platform or use thereof, including personal data collection, use and disclosure, that are different from those of the United States may not use the Platform in a manner that is unlawful in their jurisdiction.
We comply with the California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), and other applicable California laws. We do not sell your personal information. In addition to the privacy protections and rights described in our Privacy Policy above, California residents have the following rights:
You can request access to or deletion of your personal information or the personal information of your household by submitting a request to us by emailing us at: privacy@offerpad.com calling us at: 844.388.4539; or asking for and completing a written request form at one of our physical locations. To protect the security of your personal information, we will require you to provide us with identifying information for you or your household such as email address, telephone number, a description of the home you purchased, sold, or inquired about, and/or other information that we can match with the personal information we have collected about you or your household to verify your identities.
You may use an authorized agent to request access to or deletion of your personal information or the personal information of your household. We will require your authorized agent to provide us with either (1) a power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your personal information on behalf of you or your household. Further, we will require you or your authorized agent to provide us with identifying information to verify your identity and/or the identities or your household members.
Within 10 days of receiving your request to know, we will confirm receipt of your request and provide information about how we will process your request. Generally, we will respond to your request within 45 days. If we need more time to respond, we will provide you with notice and an explanation of the reason we need more time to respond. We may deny your request if we cannot verify your identity or are legally permitted to deny your request. If we deny your request, we will explain the basis for the denial, provide or delete any personal information that is not subject to the denial, and refrain from using the personal information retained for any purpose other than permitted by the denial. We will maintain a record of your request and our response for 24 months.
You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.
Individual California residents also have the right under the California Online Privacy Protection Act (CalOPPA) to request information about our disclosures of certain categories of personal information to our affiliates or third parties for their direct marketing purposes. We will provide a list of the categories of personal information disclosed to third parties or our affiliates for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties or affiliates. This request may be made no more than once per calendar year. Individual California Users must submit their requests to us either by email at: privacy@offerpad.com or write us at the mailing address in the Contact Us section below. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.
If you have questions or concerns regarding our privacy practices or your privacy rights as a California resident, please contact us as described in the Contact Us section below.
Although we do not sell your personal information, you have the right to direct us not to sell certain personally identifiable information that we collect about you on our Websites or other online services by emailing us at: privacy@offerpad.com. This information includes: your first name or first initial and last name in combination with your social security number; driver’s license number, driver authorization card number or identification card number; account number, credit card number or debit card number, in combination with any required security code, access code or password that would permit access to your financial account; medical identification number or a health insurance identification number; user name, unique identifier or electronic mail address in combination with a password, access code or security question and answer that would permit access to an online account.
Additionally, you may review and request that we change the personally identifiable information that we collect about you on our websites or other online services by emailing us at: privacy@offerpad.com.
Your use of our Platform may be governed by our Terms of Use located at www.offerpad.com/terms-of-use, the supplemental terms that govern certain of the features, functionality, tools, content and promotions available on or through the Platform (the “Supplemental Terms”), and any and all policies and rules referenced herein or therein, posted on the Platform, or otherwise communicated to our users (the “Platform Rules”). In the event that the provisions of any such agreement that are specific to a particular Platform or service differ from or conflict with the provisions of this Privacy Policy, the more specific terms will apply.
We may change this Privacy Policy from time to time to align with changes to our business practices and/or changes to our legal requirements. We will post the updated Privacy Policy on this page (https://www.offerpad.com/privacy-policy), and will indicate that the updates have been made by changing the effective date first written above. We urge you to check back periodically to check whether there have been updates to our Privacy Policy.
Your continued use of the Platform or communication with us after the updated Privacy Policy has been posted (or any other indication of your consent) will constitute your acceptance of the updated Privacy Policy.
Please note that we may condition your continued access to our Platform on your consent to changes to this Privacy Policy.
If you have questions, comments or requests relating to this Privacy Policy or our privacy practices, please e-mail us at privacy@offerpad.com, or write to us at:
Privacy RequestsEligibility and prices vary. Real estate brokerage services provided by Offerpad Brokerages. Terms and conditions apply. To learn more, speak to your Offerpad representative or visit www.offerpad.com/terms-of-use.
Offerpad Brokerages hold real estate brokerage licenses in multiple states. View licensing information for a list of our real estate brokerage licenses.
TREC Info: Brokerage Services | Consumer Protection Notice
Offerpad Brokerage CA Inc.
Real Estate broker, California Department of Real Estate
California DRE #2087915
Offerpad cares about your privacy. We will only contact you about your request.
