Privacy Policy

Last Updated: February 10, 2017

Welcome to OfferPad, your instant buyer. Using our decades of experience we provide a better way for homeowners to sell their homes. We make the process dramatically more efficient, hassle-free and are ready to move as fast as they need. And of course, we do it all online. As used in this Privacy Policy, the terms "OfferPad," "we" and "us" refer to OfferPad, LLC.

OfferPad is committed to protecting and respecting your privacy.

This Privacy Policy describes how we collect, use, protect and share information about you, as an individual, that we obtain when you access and use our Website (defined below), including when you request an offer, sell us your home, buy a home from us, use our other real estate-related services, participate in contests or promotions, or submit questions or feedback. This Privacy Policy also applies to information that we obtain when you communicate or interact with us outside of the Website, including by e-mail, telephone and otherwise.

For purposes of this Privacy Policy, the term “Website” refers to the website currently located at www.OfferPad.com, and any and all other websites owned or operated by OfferPad, through which access to OfferPad's real estate-related services is available, including all features, functionality, tools and content of those websites and services.

Please read this Privacy Policy carefully to understand how we will treat your information before you access or use our Website or communicate with us outside of the Website.

BY ACCESSING OR USING OUR WEBSITE OR COMMUNICATING WITH US OUTSIDE OF THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, WHICH MAY BE UPDATED AND AMENDED FROM TIME TO TIME. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU MUST NOT ACCESS OR USE OUR WEBSITE OR COMMUNICATE WITH US.

Please click on the sections below to learn more about our Privacy Policy:

HOW WE COLLECT INFORMATION

Information You Provide to Us

We collect and store information that you provide directly to us, including when you request an offer, use our real estate-related services, update your e-mail preferences, respond to a survey or provide other feedback about the Website or contact us with questions or comments.

We may also collect information about you when a company or organization authorizes you to manage its account or use our Website on its behalf.

We will not ask for or request sensitive information such as government identifiers, medical information, or financial information, except in connection with requests for offers or purchase or sale transactions. Please do not provide this type of information to us unless specifically requested.

Using our Website

We also collect and store certain technical information when you access, browse and use our Website. This technical information helps us operate and provide our Website to you, and includes standard information about interactions and system capabilities, such as:

  • information about the device(s) you use to access our Website, including MAC address, IP address, browser type and version, location, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers;
  • information about your visits to the Website, including the full URL clickstream to, through, and from the Website (including date and time);
  • information we need and use to facilitate your use of our Website (including to provide access to third party websites and services), such as URL requests, destination IP addresses, or device configuration details;
  • pages you view, services you search for, length of time browsing search results, specific search results you select to view; and
  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), your engagement with certain variable/dynamic elements of a page and methods used to browse away from the page.

We also may collect information using cookies and web beacons. (See Cookies & Web Beacons below.)

Other Collection of Information

We may supplement the technical information we collect from you with information collected by third parties. Such third parties may include service providers or advertising partners that help us understand the individuals who access and use our Website and services and provide better services to those users.

On occasion, we may combine or compare data from other third party sources with information that you have, or your company or organization has, provided, or that we have otherwise collected. This may include demographic and navigation data, credit check information and additional information about you from a credit bureau, as permitted by law.

We may also collect and compile contact information from other sources in order to contact you if we think you, or the company you represent, would be interested in our Platform.

Third parties that are unaffiliated with us may also collect information about you, including tracking your browsing history, when you use our Website. We do not have control over these third party collection practices and advise you to adjust the settings of your browsers or install plug-ins and add-ins if you wish to minimize these third-party collections.

HOW INFORMATION MAY BE USED

We may use any information that we collect in order to:

  • enable you to submit requests for offers and use our other real estate-related services;
  • operate our Website and provide services to our users, including for payment processing, Website administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • manage access to our Website;
  • send you information that helps you to use our Website;
  • contact you directly about sale or purchase transactions or activity on your account;
  • create reports for our affiliates, licensors and service providers that may include aggregate information about use of various aspects of the Website;
  • comply with laws and regulations;
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection;
  • notify you about changes to our Website;
  • protect the integrity and maintain the security of our Website, including secured areas of the Website;
  • in any other way that we describe when you provide the information; and
  • for any other purpose for which you may provide consent.

In some cases, how we treat and use information will depend on the type of information. Some of the information we collect through your use of our Website or communications with us, such as your name, address, telephone number, e-mail address, financial information and billing information associated with a transaction, and/or the name of the company or organization on behalf of which you are authorized to use the Website may personally identify you. We will treat this information as “Personally Identifiable Information.” We will also treat as Personally Identifiable Information any non-identifiable information that is combined with Personally Identifiable Information.

We may use your information, including Personally Identifiable Information, in order to:

  • respond to your requests for offers, feedback or questions (by telephone, text (SMS) or email);
  • provide you with information about products or services, from us or third parties, that may interest you; and
  • send you e-mails about updates, information, or alerts regarding our Website.

We may use technical information and non-Personally Identifiable Information to:

  • evaluate and improve our Website and present content in the best way for you and for your device(s);
  • serve advertisements on or through our Website; and
  • deliver relevant advertising to our users, and measure the effectiveness of advertising we serve.

We may also combine technical information or non-Personally Identifiable Information about your use of our Website and services with similar information that we obtain from other users to use in an aggregate or anonymous manner for similar purposes.

HOW INFORMATION MAY BE SHARED

We will not sell or rent your Personally Identifiable Information to third parties for the third party's own direct marketing purposes without your express consent. Please note that if you click on or otherwise interact with an advertisement on our Website, however, the advertiser may assume that you meet its target criteria, even though we have not shared your Personally Identifiable Information.

We may share information, including Personally Identifiable Information, with our licensors, service providers and agents to the extent reasonably necessary to operate and provide our Website to you. For example, we use a third party provider for e-mail and cannot communicate with you by e-mail without disclosing your e-mail address to our third party e-mail provider. We do not permit these third parties to use any information we share for any purpose other than to support us and our efforts to operate and provide our Website and services to you.

We may share any information, including Personally Identifiable Information with:

  • our subsidiaries and affiliates;
  • our service providers and subcontractors to the extent reasonably necessary to enable us operate and provide our Website and services to you;
  • a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personally Identifiable Information held by us about our users is among the assets transferred;
  • a third party with whom we must legally share information about you;
  • you, upon your written request;
  • the company or organization you represent if that company requests us to do so; and
  • other third parties with your express consent.

We may also disclose your Personally Identifiable Information:

  • to comply with any court order, law or legal process, including to respond to any government or regulatory request;
  • to investigate potential unauthorized access or misuse of our Website or otherwise enforce our Terms of Use, Supplemental Terms (as defined below), Website Rules (as defined below) other agreements;
  • to protect our assets or rights, including for billing and collection purposes;
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of OfferPad, our users or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
  • for any other purpose disclosed by us when you provide the information.

We may share non-Personally Identifiable Information, aggregate or anonymous data:

  • with analytics, search engine, or other service providers that help us improve our Website and services;
  • with other users or prospective users of our Website and services; and
  • to advertisers and advertising networks to select and serve relevant advertisements.

In the event that we receive a request from a governmental entity to provide it with your Personally Identifiable Information, we will take reasonable attempts to notify you of such request, to the extent reasonably possible and legally permissible.

If you are a California resident, you may contact Privacy@OfferPad.com to request certain information regarding how we share Personally Identifiable Information with third parties for their direct marketing purposes.

COOKIES & WEB BEACONS

We may use cookies, beacons and similar technologies, now or in the future, to support the functionality of our Website. This provides a better experience when you visit our Website and allows us to improve our Website and services.

  • Browser Cookies. A browser cookie is a small file placed on the hard drive of your computer. That cookie then communicates with servers, ours or those of other companies that we authorize to collect data for us, and allows recognition of your personal computer. We associate cookies with Personally Identifiable Information only if you [use the automatic recognition capabilities on restricted areas of the Website, order a service, use the personalization services available as part of the Website, or ask us to contact you with additional marketing information]. Otherwise, we do not collect Personally Identifiable Information from browser cookies and we do not associate browser cookies with your Personally Identifiable Information.
    You may use the tools available on your computer or other device to set your browser to refuse or disable all or some browser cookies, or to alert you when cookies are being set. However, if you refuse or disable all browser cookies, you may be unable to access certain parts or use certain features or functionality of our Website.
    You may choose whether to activate automatic recognition when you register for an account. After registration, you may disable the persistent cookie that supports recognition using the tools in your browser. If you choose to disable the cookies that support automatic recognition, you will need to re-enter your username and password each time you access a gated portion of the Website.
    Unless you have adjusted your browser settings so that it refuses all cookies, we may issue cookies when you direct your browser to use our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects called flash cookies to collect and store information about your preferences and navigation to, from and on our Website. We also include cookies in our third party hosted video players to count the number of unique viewers who see a video and to provide aggregate reporting. The cookies do not identify you as an individual or track your online behavior. We do not collect Personally Identifiable Information from flash cookies and we will not associate them with your Personally Identifiable Information.
    Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse Flash cookies, please note that some parts of our Website may be inaccessible or may not function properly.
  • Web Beacons. Our Website and e-mails may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags and single-pixel GIFs) that permit us to, for example, count users who have visited those pages or opened an e-mail and for other website-related statistics. Web beacons in e-mail marketing campaigns allow us to track your responses and your interests in our content, offerings and web pages. You may use the tools in your device to disable these technologies as well.

YOUR CHOICES

You may have the opportunity to receive certain communications from us related to our Website. If you provide us with your e-mail address in order to receive communications, you can opt out of marketing e-mails at any time by following the instructions at the bottom of our e-mails and adjusting your e-mail preferences. Please note that certain e-mails may be necessary for the operation of our Website. You will continue to receive these e-mails, if appropriate, even if you unsubscribe from our optional communications.

Certain websites you visit may provide options regarding advertisements you receive. For more information or to opt out of certain online behavioral advertising, please visit http://www.aboutads.info.

Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Website does not currently change the way they operate based upon detection of a Do Not Track or similar signal.

Please note that we cannot control how third party websites or online services you visit through our Website respond to Do Not Track signals. Check the privacy policies of those third parties for information on their privacy practices.

You may opt out of direct telemarketing contacts by requesting us to remove you from our direct telemarking list. Please note that opting out from our direct telemarketing contacts does not limit us from contacting you for other purposes, including those contacts that are reasonably necessary to provide you with our Website. If you decide to opt out of our direct telemarketing contacts, allow a reasonable time for us to process your request and do not hesitate to contact us at Privacy@OfferPad.com if you encounter any problems with your request. The FTC also maintain a National Do Not Call Registry at www.donotcall.gov/register/reg.aspx. By registering your number with the FTC may also limit our direct marketing contacts to that number.

We value the accuracy of the information we have about you. Users may update their information at any time by following directions available on the account registration page. Otherwise, to review or correct your Personally Identifiable Information, please contact us at Privacy@OfferPad.com.

SECURING YOUR INFORMATION

The security of your information is important to OfferPad, and we have established administrative, technical and physical safeguards designed to protect Personally Identifiable Information against loss, alteration, unauthorized access, theft, misuse or disclosure. Unfortunately, no system can guarantee complete security of your information. As a result, OfferPad cannot ensure or warrant your information, including your Personally Identifiable Information, is completely secure from unauthorized third parties. Thus, your use of the Website and communication with us about them is at your own risk.

You are responsible for protecting your username(s) and password(s) and for the security of information that you transmit to us over the internet.

CHILDREN

Our Website is directed to and is intended for use by persons who are 18 years of age or older. We do not knowingly collect information from children under 18. If you are under 18 years of age, you are not permitted to register for an account or otherwise submit any personally identifiable information to us, including your name, address or e-mail address. If we discover that we have collected any personally identifiable information from a child under the age of 18, we will suspend the associated account and remove that information from our database as soon as possible. By registering for an account or submitting any personally identifiable information to us, you represent and warrant that you are 18 years of age or older.

LINKS TO THIRD PARTY SITES

Our Website may contain links to third party websites and services, including those of our partners and advertisers. Please note that these websites and services may have their own privacy policies. This Privacy Policy applies to OfferPad Website only. We do not accept any responsibility or liability for the privacy policies or practices of any third parties. If you chose to access any websites or services linked from our Website, please check the applicable policies before you use or submit any personal data to such website or service.

INTERPRETATION

Your use of our Website may be governed by our Terms of Use located at www.OfferPad.com/Terms-of-Use, the supplemental terms that govern certain of the features, functionality, tools, content and promotions available on or through the Website (the "Supplemental Terms"), and any and all policies and rules referenced herein or therein, posted on the Website, or otherwise communicated to our users (the "Website Rules"). In the event that the provisions of any such agreement that are specific to a particular Website or service differ from or conflict with the provisions of this Privacy Policy, the more specific terms will apply.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time to align with changes to our business practices and/or changes to our legal requirements. We will post the updated Privacy Policy on this page (www.OfferPad.com/Privacy-Policy), and will indicate that the updates have been made by changing the effective date first written above. We urge you to check back periodically to check whether there have been updates to our Privacy Policy.

Your continued use of the Website or communication with us about the Website after the updated Privacy Policy has been posted (or any other indication of your consent) will constitute your acceptance of the updated Privacy Policy.

Please note that we may condition your continued access to our Website on your consent to changes to this Privacy Policy.

CONTACT

If you have questions, comments or requests relating to this Privacy Policy, please e-mail us at Privacy@OfferPad.com, or write to us at:

Privacy Requests
OfferPad, LLC
2212 East Williams Field Road, Building 11, Suite 215
Gilbert, Arizona 85295