Meet the Robinson family. After twenty years in their home, Kendra and Erich wrestled with the difficult decision to sell it. That kind of history with a home generally raises questions about the future: was this the neighborhood Kendra and Erich imagined living the next ten years? Looking for a fresh start in a new neighborhood — wanting to be closer to work and church — the couple eventually determined it was time to sell, raising one even bigger question: where to start?
This wasn’t the Robinsons first experience as sellers. Kendra and Erich had previously sold their home when they initially moved to Texas, but that was over twenty years ago. The market had changed significantly since then — even equipped with that experience, selling brought entirely new challenges.
A homeowners mindset
“Our main concerns this time had to do with the timing of selling our home and purchasing a new one,” said Erich. As with so many homeowners entertaining the possibility of resettlement, the Robinsons were confronted with the uncertainty of aligning different closing dates. The last thing they wanted to do was endure multiple moves or the expense of overlapping mortgages. Seeking a modern solution, Kendra and Erich were inevitably introduced to Offerpad.
As Erich tells it, “We actually did a search for another company we were familiar within our area. Then I did another search to see if they had any competitors and that is when I discovered Offerpad.” So, what convinced the Robinsons to trust the difficult decision to sell their home to Offerpad, a company they were less familiar with? “[We] received a better offer and better customer service from Offerpad.” Citing Offerpad’s willingness to answer any questions and their ability to quickly respond, The Robinson family had a clear choice.
Every day matters
Details matter when it comes to selling your home. Expanding on his and Kendra’s decision to sell to Offerpad, Erich said, “We had made a lot of significant upgrades in the last 5 years or so. Remodeled the kitchen, both bathrooms, added a double pergola and back porch… all items that Offerpad made note of in their offer while it didn’t seem like the other company had.” Presented with a better return, the couple felt confident about their decision to sell their greatest investment.
Kendra and Erich’s home sold in a matter of days with Offerpad. The quick resolution allowed them to forego much of the hassle baked into a traditional home sale; owners of two large dogs, the Robinsons were relieved they never had to deal with the logistics of regular home showings. For Kendra and Erich, Offerpad lived up to its personal creed to help homeowners Move Freely.
“Customer service from start to finish was exceptional,” said Erich. “The different handoffs from one person/team to another was seamless and Gina, our Transaction Coordinator made the whole process simple and easy from the time we signed up and closed. As I mentioned above, they gave us a very fair/competitive offer.”
On behalf of the entire team at Offerpad, thanks for the kind words Erich & Kendra!
New stories every day
Stories like Kendra and Erich’s happen every day at Offerpad. Thousands of homes sold later, we’ll never get tired of hearing them. We started Offerpad to give everyday people a better solution to real estate. So, whether you’re selling or buying a home, we’re here to help. We’re ready to help write your story next!
Have a story to share? Email mystory@offerpad.com
