When you’re selling your home, the inspection phase can be stressful, because even the most well-cared-for homes can have unforeseen issues.
At OfferPad, our goal is to take as much anxiety out of the process as possible. We use vetted, third-party inspectors and we advise them to only focus on significant items—which means OfferPad will sweat the small stuff, at no charge to you!
OfferPad Homeowner Consultant, Allison Koski, shares how the company’s seamless inspection process makes a positive difference for their customers. “We always encourage the seller to stay in the home when the inspection is taking place. Our representatives are there to hold the hand of the seller. Once customers realize that we’re only interested in identifying the major repairs and that we aren’t there to worry about the smaller items, they breathe a sigh of relief.”
Unlike the experience that comes with traditional selling, OfferPad often picks up the tab for miniscule issues, such as cracked tile or insulation that isn’t up to code.
OfferaPad’s Chief Acquisitions Officer, Casey Bair, says their ability to be able to provide homeowners with a better experience, is due in large part, to transparency—that, as well as picking up the tab for small repairs. “I’m a huge believer in telling people exactly how the process works; that’s why we want the customer to know all the details. We get repairs at a wholesale cost, so we are never going to overcharge. We aren’t worried about small repairs. Our goal is to identify the major problems and address them. Plus, we provide the homeowner with a full disclosure of the third-party home inspection, which they would never see otherwise.”
What’s more, because of the volume of homes OfferPad purchases, they pay wholesale for repairs and extend that cost to their customers.
Bair says, “Sometimes the homeowner wants to shop around to see if they can find a better repair cost, but then they realize OfferPad is always cheaper than having to pay retail. We have a team of salaried contractors, which allows us to extend a cost-effective price to the homeowner. We give them the best price on major credit and repairs. We get fantastic feedback from our customers and we know everyone is happy in the end.”
